How to fix the black screen in 3D?

Megan Patterson 6 September

I cannot see the 3D in my design. I've tried creating a copy, reverting to a different version, which haven't worked. Is there a solution to this without having to restart the design? 

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Homestyler support 9 September
Hello, if you were using a 'Mac', please try to update your system and Google Chrome browser to check again:) But if you were using windows system, we suggest you check your network, clear your PC cache to check again:)
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